At HillStar Integrated Health, your comfort and clarity are our priorities. From your first visit to ongoing care, we ensure a smooth experience. Here’s what you can expect:
We offer hassle-free direct billing to Blue Cross, Sun Life, and all insurance providers registered with Telus e-claims. Simply bring your insurance information, and we’ll take care of the paperwork so you can focus on your health and recovery without the stress of upfront payments.
Have questions about specific insurance providers? Give us a call!
To make the most of your appointment:
The BTL 3B Laser is a non-invasive, evidence-based modality used alongside chiropractic and physiotherapy care when clinically recommended. When appropriate, laser therapy can help reduce pain and inflammation, support soft-tissue healing, and promote circulation. It is often integrated into an individualised treatment plan in combination with hands-on treatment and rehabilitation.
HillStar offers advanced 3D posture and foot scanning technology to provide a comprehensive, head-to-toe analysis of alignment, posture, and biomechanical function. This system uses the latest technology to analyse forward head posture using over 130,000 data points and evaluates foot mechanics using more than 280,000 data points. The 3D foot scan highlights imbalances and asymmetries between the feet through a Pronation Stability Index and reports on the condition of all three arches of the foot. The posture scan provides analytical measurements of forward head posture using a Tech Neck Index. Together, these scans deliver a comprehensive full-body assessment that supports clinical insight and personalised care planning.
Our traction table is used to apply gentle, controlled stretching to the spine. This process may help reduce pressure on spinal discs and surrounding nerves, improve mobility, and support proper spinal alignment. Traction is carefully adjusted to each individual and is often used as part of a broader treatment or rehabilitation plan to promote comfort and movement. Ask our team how traction therapy may support your wellness and movement goals.
At HillStar Integrated Health, we provide a collaborative, multidisciplinary approach to care, including:
In addition to hands-on care, HillStar Integrated Health also offers supportive assessment tools and treatment modalities that may be incorporated when clinically appropriate, including:
Our practitioners work collaboratively to ensure each patient receives a personalised, effective care plan that reflects individual needs, clinical findings, and long-term movement goals. More detailed information on each service is available within the corresponding Patient Resources.
We welcome individuals of all ages, from infants to older adults, and from all walks of life. Our team supports children, families, athletes, and active individuals using age-appropriate techniques and thoughtfully tailored care plans. We are always happy to coordinate family bookings to help simplify scheduling.
Integrated care at HillStar Integrated Health reflects a coordinated, collaborative approach in which health professionals work across disciplines to support patient care in an intentional and connected manner.
Depending on individual needs, care may involve chiropractic care, physiotherapy, and massage therapy working together as part of a shared treatment approach. With patient consent, practitioners communicate regularly and share relevant clinical insight to ensure care remains seamless, aligned, and responsive to treatment goals.
When clinically appropriate, supportive tools and modalities—including 3D posture & foot scanning, BTL 3B laser therapy, and traction therapy—may also be incorporated to enhance assessment, comfort, movement quality, and recovery. Further detail on these services is available in the corresponding Patient Resources.
Yes. Many patients benefit from seeing more than one practitioner as part of their care, whether within the same day, across a given week, or throughout their broader treatment journey.
For example, a patient may begin with chiropractic or physiotherapy care, incorporate massage therapy for soft-tissue support, and utilise supportive modalities such as laser therapy or traction when appropriate. Our team works collaboratively to guide care pathways that align with patient goals, clinical presentation, and scheduling needs.
Yes. Treatment planning at HillStar Integrated Health is personalised and goal-oriented. Practitioners work closely with patients to develop care plans based on clinical findings, individual goals, and lifestyle considerations. When care involves multiple providers, plans may include a coordinated schedule of treatments designed to support progress and continuity.
Supportive assessments and modalities—such as 3D posture & foot scanning, laser therapy, or traction therapy—may be included when clinically appropriate.
If you are unsure where to begin, the following general guidance may be helpful:
Regardless of the starting point, providers collaborate closely to guide patients toward the most effective and appropriate care path. When helpful, practitioners may also recommend posture assessment, laser therapy, or traction therapy as part of an integrated plan.
Appointment lengths vary depending on the service and whether the visit is an initial assessment or a follow-up appointment:
Practitioners will outline expectations based on individual treatment plans. Should questions arise, the team is always available to assist.
Although both approaches involve the use of fine, sterile needles, their underlying philosophies and clinical applications differ.
Both approaches may be effective when incorporated into a combined chiropractic and/or physiotherapy care plan. Additional information on dry needling is available in the corresponding Patient Resources.
Yes. All practitioners at HillStar Integrated Health are fully licensed, insured, and registered with their respective professional regulatory colleges in Alberta.
Treatment costs vary depending on the service provided and appointment length. For specific pricing information, patients are encouraged to contact the clinic directly or consult the online booking platform via Jane.
No referral is required to book any services at HillStar Integrated Health.
We encourage patients to use Jane—our secure online booking platform—to view availability, book appointments, and complete intake forms.
To get started:
Jane is fully encrypted and compliant with Canadian privacy regulations, including PIPEDA. All information is securely stored in Canada.
Prefer to speak with someone directly?
Our team is happy to assist by phone, whether you would like help scheduling your next appointment or support with your Jane account setup.
Call us at 780-539-1261
Prefer to book online?
Appointments can be booked quickly and securely through our online booking platform.
While advance booking is strongly encouraged, walk-in appointments may be accommodated when availability permits.
After booking, patients receive a link to complete digital intake forms through Jane. Completing these forms in advance assist practitioners in understanding health history and goals prior to the visit.
Some service-specific consent forms are required to be completed in person; therefore, patients are requested to arrive 15 minutes early to allow sufficient time.
For physiotherapy appointments, shorts and a tank top are recommended to support appropriate assessment and treatment. Patients using direct billing should bring their insurance card.
Yes. Direct billing is available for most major insurance providers, including:
Depending on coverage, co-payments or manual submission may be required; in these cases, payment is collected at the time of service and detailed receipts are provided.
Many insurance plans allow the use of HSAs or FSAs for allied health services. Patients are encouraged to confirm coverage with their provider in advance.
HillStar Integrated Health is located at:
Unit C #102, 8805 Resources Road, Grande Prairie, Alberta
Our clinic is conveniently situated along Resources Road, directly across from St. Gerard’s French Immersion Catholic School and beside Hayes Fry Law. Complimentary onsite and street parking are available for your convenience. Please look for HillStar signage and enter through the south-side entrance.
We’re always happy to help. Here’s how to reach us:
Phone: 780-539-1261
Email: info@hillstar.ca
Contact Form: Available on our Contact Us page
Social Media: Follow us on Facebook and Instagram for updates, health tips, and clinic news!
No. If your WCB claim has been accepted, your physiotherapy assessment and approved treatment sessions are fully covered by WCB Alberta. There are no out-of-pocket costs for WCB-approved physiotherapy services.
No referral is required. You can book your Initial WCB Physiotherapy Assessment right away. We will communicate with your doctor and WCB as needed.
Coverage depends on the nature of your workplace injury and WCB guidelines. Your physiotherapist will submit required reports and progress updates to WCB, who determines treatment approval and any extensions as needed.
Your initial assessment includes a comprehensive evaluation to understand your injury and functional needs, including:
When appropriate, treatment may begin during your first visit. Our team also communicates directly with WCB and your case manager to support coordinated care.
WCB requires that injured workers receive an assessment within a specific timeline after reporting an injury (usually 48–72 hours).
Yes. Your intake forms will be sent via e-mail through the Jane App, and all information must be fully completed before your appointment. This ensures we can communicate accurate details to WCB and begin your assessment without delays.
Yes. As part of your WCB care, we provide:
Communication only includes information relevant to your injury and recovery.
No. These services are considered optional and are not covered by WCB, even if recommended to support your recovery. WCB coverage applies specifically to physiotherapy services.
Please bring the following items:
Yes. You can request a transfer of care at any time. Contact us, and we will coordinate the transition with WCB.
Let your physiotherapist know right away. We will adjust your treatment plan and communicate changes to WCB if needed.
Your return-to-work timeline depends on your injury, job duties, and recovery. Your physiotherapist will provide functional updates and recommendations to help WCB and your employer make safe decisions.
At HillStar, acupuncture is offered only when performed in conjunction with chiropractic or physiotherapy treatment. It is used as a complementary technique to support your overall care plan when clinically appropriate.
Acupuncture is integrated alongside chiropractic or physiotherapy treatment to ensure it is purposeful, clinically guided, and aligned with your treatment goals, rather than provided as a standalone service.
Acupuncture is performed by licensed chiropractors or physiotherapists, in accordance with Alberta regulatory standards and professional scope of practice.
Your chiropractor or physiotherapist will assess your condition and determine whether acupuncture may be beneficial as part of your treatment. It is included only when clinically indicated and discussed with you in advance.
When used alongside chiropractic or physiotherapy care, acupuncture may support the management of pain, muscle tension, movement restrictions, and recovery-related symptoms, depending on individual assessment.
No. Acupuncture is provided within your chiropractic or physiotherapy appointment when appropriate. It cannot be booked on its own.
Acupuncture is generally safe when performed by a trained, licensed healthcare professional. Your provider will review any relevant considerations before treatment.
Coverage varies by insurer and plan. Acupuncture provided as part of chiropractic or physiotherapy care may be eligible for coverage under those services. Patients are encouraged to confirm coverage with their insurance provider.
Information for patients when acupuncture has been recommended as part of their care.
3D posture and foot scanning is a non-invasive assessment used at HillStar Integrated Health to evaluate posture, alignment, and foot mechanics from head to toe. It provides visual and data-based insight that supports patient education, clinical assessment, and informed care planning.
More detailed information is available in the Patient Resources for 3D Posture & Foot Scanning.
No. The scan does not provide medical diagnoses or predict outcomes. It is an assessment and education tool used to highlight posture, alignment, and biomechanical patterns that may be relevant to comfort and movement.
Not necessarily. 3D posture and foot scanning may be incorporated into an appointment when clinically appropriate. Your practitioner will advise whether this assessment would be beneficial based on your goals and clinical findings.
BTL 3B Laser Therapy is a non-invasive modality used at HillStar Integrated Health when clinically appropriate to support comfort and recovery by helping reduce inflammation, promote circulation, and support soft-tissue healing as part of an integrated plan of care.
Additional detail is available in the Patient Resources for Laser Therapy.
No. Laser therapy is not used as a standalone treatment. When included, it is used to complement hands-on care and rehabilitation, supporting recovery alongside active treatment approaches.
Most patients feel little to no sensation during treatment. Sessions are typically brief, and there is no required downtime following treatment.
Traction therapy uses a specialised table to apply gentle, controlled stretching to the spine. When clinically appropriate, it may help reduce pressure through the spine to support comfort and mobility as part of a broader treatment plan.
A more detailed explanation is available in the Patient Resources for Traction Therapy.
No. Traction therapy is not suitable for all conditions. Your practitioner will assess whether it is appropriate based on your health history, presentation, and overall treatment goals.
Some individuals notice a sense of decompression or improved ease of movement, while others may experience mild soreness or a stretched sensation. These responses are typically short-lived, and your care team will monitor your response and adjust treatment as needed.
